Volunteer Opportunities

Trainee Adviser

Opportunity hosted by: Salford CAB

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Trainee Adviser

Opportunity hosted by: Salford CAB
Description:

Volunteers will talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
find information about the clients’ problems and help them to understand their options
support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
Some examples of what you could do:
help client with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
explore what benefits a client is entitled to and help them to complete a benefit application form.
help a client who has problems with their landlord to understand their housing rights.

What type of activity will volunteers be doing?: Advice, Guidance and Advocacy
Where is the opportunity based?: Salford
Wards opportunity based in: Eccles
Volunteering location accessbility: Clearly marked accessible parking spaces, Step free access clearly signposted into the building, Automatic opening doors, Lift to other floors / step free access throughout the building, Accessible toilets
Availability required:

This grid shows when you can volunteer for this opportunity.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
What is the duration of the volunteering opportunity?: Long term
Skills and qualifications that may be needed or developed:

You don’t need specific qualifications or skills but you’ll need to:

be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good listening skills
have excellent verbal and written communication skills
have good maths and IT skills
be able to understand information and explain it to others
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role

This opportunity is suitable for the following groups: BME, Carers, Disabled (learning), Disabled (physical), Employee volunteering, Ex-offenders, Event volunteers, Language, LGBT, Long term health condition, Older people, Refugees and asylum seekers, Substance misuse, Unemployed
Is this opportunity suitable for under 18s?: No
Does this opportunuity have gender restrictions?: No
Are out of-pocket expenses covered for volunteers?: Yes