Reception and Membership Coordinator

About the role:

A vital front of house role, our Reception and Membership Coordinator will be the first point of contact for HideOut Youth Zone members (children and young people aged 8-19 years, up to 25 for those with additional needs), and any other visitors and guests to the Youth Zone.

You will be a key part of a welcoming and highly professional team who ensure that the Youth Zone functions to its maximum potential.

You will oversee the busy reception area, ensuring young people enter sessions smoothly and their attendance and payments accurately recorded.

You will be responsible for processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communications.

*Although part of an integrated EMPOWER Team, this role will be based from HideOut*

About EMPOWER

EMPOWER is the charity that oversees the creation, management and sustainability of Youth Zones in Manchester and Salford. These include HideOut Youth Zone located in Gorton, East Manchester which opened in 2020 and Salford Youth Zone located in Pendleton, Salford which is due to open to young people in Spring 2025.

HideOut and Salford Youth Zones provide children and young people aged 8-19 and up to 25 for those with additional needs with somewhere safe to go, something position to do and someone trusted to talk to.

EMPOWER is part of the national network of OnSide Youth Zones, which supports the creation and implementation of a network of Youth Zones across the country.

Youth Zones are purpose-built spaces fizzing with energy, and crammed with incredible facilities. They are staffed by skilled and dedicated Youth Workers who truly believe in young people – helping them see what they could achieve, and giving them the skills, confidence and ambition to go for it.

This is life-changing support that helps tens of thousands of young people from a diverse range of backgrounds to thrive.