Administrative Assistant

Responsible to: Senior Administrator 
Manages: N/A
Location: Hybrid – office (Woodville Family Hub, Cheetham Hill) and home based
Contract: Permanent (subject to funding)
Salary: £22,932 pro rata (actual £11,466)
Hours: Half time (17.5 hours per week). Flexible working options available over 3 to 5 days. 

Key Responsibilities of the role:

Provide administrative support including:

• Processing referrals for support, liaising with referrers and families to gather initial information
• Processing potential volunteer enquiries, including initial screening and support to Volunteer Coordinators in the recruitment, selection and training process
• Liaise with active volunteers, including sending birthday e-cards
• Entering data onto our client management system and support staff to ensure records are correct and complete for record and reporting purposes
• Gathering feedback from families, volunteers and partners via regular surveys
• Managing the compliant destruction of records in line with policy
• Managing the landline and admin@ email account and distribute enquiries accordingly
• Be the first port of call via the landline for public or service user enquiries, which may include sensitive topics or welfare concerns
• Supporting the CEO to process policy updates
• Collecting and distributing of post from the office
• Meeting minute taking
• Administrative support for events, training, campaigns and meetings
• HR support – pension contribution logging, new starters and leavers process, reference requests, DBS
• Order items as requested by managers for events, families, office etc
• Support monthly invoice payment process
• Provide I.T support, liaising with I.T support provider as required

This job description is not contractual and is liable to change over time.

For full Person Specification please see the Candidate Pack on our website, https://homestartmanchester.com/work-for-us