Service Delivery Lead

Job summary: 
As a member of the Creative Living Centre (CLC) Management Team, the Service Delivery Lead will ensure the effective and efficient delivery of our mental health support services, including operational model, quality standards, planning, record keeping, project management and staff supervision. In this role the job holder is responsible for ensuring that people and resources are managed safely and effectively, delivering a high-quality service to members. The Service Delivery Lead will build excellent working relationships with staff, members, and other partners of the CLC while supporting with implementation and delivery of CLC Strategy.  

​Key responsibilities:

• Development of pathways in frontline Service Delivery 
• Administrative tasks relating to the day-to-day running of the service including but not limited to timetabling activities, room bookings, event planning
• Monitor and ensure positive experiences and outcomes for users
• Ensure high quality record keeping and data governance
• Ensure that all service policies and procedures are adhered to across the service and contribute to the review of policies and processes where required
• Support with the implementation and delivery of training across the service and support to identify any training needs within the team
• ​Support with monitoring and evaluation of service delivery and provide detailed reports to senior management, trustees and funding bodies as required
• Represent the Service at relevant meetings, nationally, regionally and locally, as appropriate
• Supporting with therapy coordination as required
• Compliance with legal, quality and funder requirements, including Information Governance, Health and Safety, Employment Law, Equal Opportunities, Diversity and Inclusion, Business Continuity, etc.