Volunteer Opportunities

Prisoners’ Families Helpline Volunteer

Opportunity hosted by: Prison Advice and Care Trust (PACT)

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Prisoners’ Families Helpline Volunteer

Opportunity hosted by: Prison Advice and Care Trust (PACT)
Description:

Purpose of this role

To provide advice and information to family members, friends, prisoners and professionals by responding to incoming telephone calls. You will respond to queries by providing direct information, signposting to other relevant organisations and making referrals to Pact colleagues as well as other family support services such as Barnardos, Spurgeons and Nepacs.

What you will be doing

• Answering daily telephone calls, providing information and guidance
• Escalating any urgent/imminent safeguarding calls with the prison
• Making referrals and signposting to Pact colleagues and other external organisations
• Updating an Excel spreadsheet logging all calls taken
• Communicating with other colleagues on shift as well as Shift Supervisors

*Please note due to the number of applications received, we are now operating a volunteer waiting list so if you would like to be added to the waiting list please proceed with your expression of interest*

What type of activity will volunteers be doing?: Advice, Guidance and Advocacy, Families, Prisoners and Ex-Offenders
Where is the opportunity based?: Home-based
Volunteering location accessbility:
Availability required:

This grid shows when you can volunteer for this opportunity.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
What is the duration of the volunteering opportunity?: Long term
Skills and qualifications that may be needed or developed:

Listening

Empathy

Determination

Teamwork

Verbal & written communication skills

Good I.T. literacy

Non-judgemental

Can-do attitude

Flexible

Genuine desire to help people

This opportunity is suitable for the following groups: BME, Carers, Disabled (physical), Employee volunteering, Ex-offenders, Event volunteers, LGBT, Long term health condition, Older people, Refugees and asylum seekers, Unemployed
Is this opportunity suitable for under 18s?: No
Does this opportunuity have gender restrictions?: No
Are out of-pocket expenses covered for volunteers?: No