Are you, or people you support, passionate about public services?

If so, the Parliamentary and Health Service Ombudsman. want to hear from you!

They are looking for members of the public and advocacy professionals to join them for an in-person Dilemma Cafe on the 13th March (Manchester, afternoon).

Those attending will be asked to share their unique perspectives, opinions and views to help improve our work, and public services, for the better.

Who are the Parliamentary and Health Service Ombudsman? 

They investigate complaints about public services (such as the NHS, benefits or immigration).

They believe in the power of complaining. A well-handled complaint has the power to reveal the truth, bring closure and create lasting positive change.

They work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. Then they find ways to put it right.

Their work has two parts:

1. They champion higher standards of behaviour to encourage a better relationship between people and public services
2. They investigate complaints from people who feel these standards have not been met.

What’s a Dilemmas Café?

A Dilemmas Cafe is a type of discussion group, providing an opportunity for people to learn about ethical challenges and work together to help find solutions. It involves listening to and respecting others, asking questions and coming-up with ideas (and of course, eating and drinking – we'll be providing lunch and refreshments). PHSO are hosting two Dilemma Cafes, one in Manchester (13th March 2024, afternoon) and the other in London (20th March, afternoon), with members of the public and advocacy professionals invited. The venues will be wheelchair accessible. If you are attending as a member of the public, you will receive a £50 shopping voucher as a thank you.